YOU HAVE QUESTIONS, WE HAVE ANSWERS

LIGTEL SUPPORT

24/7 Tech Support: (888) 298-2149

INTERNET

PHONE

EMAIL

COMMAND IQ

WEB HOSTING

ACCOUNT

COMMON QUESTIONS

Fiber is a medium that utilizes small strands of glass to transmit and receive binary information through pulses of light. It exhibits greater resistance to factors like weather, cold, or oxidation, in contrast to a medium prone to decay, such as copper.

 LigTel has no data caps.

The length of the installation varies based on where the service was terminated and the specifics of the house, but please be sure to allocate at least one to two hours.

Your email does not need to change when receiving service from LigTel, unless it is with your current internet service provider.

Yes, the router can be relocated, but it is recommended that it be placed in a central location for the best WiFi coverage.

If you need to connect more devices to your local network, you can use a device called a Switch. This device increases the port density of your network, allowing additional devices to be connected via Ethernet.

VOIP (Voice Over Internet Protocol)

VOIP uses your internet connection to make calls, converting your voice into digital signals. This means you get high-quality calls without the need for traditional phone lines.

Not all LigTel customers are eligible for our VOIP phone services. If you reside within the Ligonier Telephone Company Exchange, VOIP is not available. However, you can still enjoy our traditional phone service!

RESIDENTIAL PHONE

If you’re in any of these yellow zones, VOIP phone services are available to you.

24/7 SUPPORT

If the problem persists or you can’t find a solution, call our 24/7 live tech support at our toll-free number.

We’re here to help!

(888) 298-2149

INTERNET

Check your connections
  • Verify that your equipment is plugged into a functional wall outlet.
  • Check that your smart device is connected to your Wireless Router. If it is not, try to re-connect to your wireless network.
  • Note: We strongly suggest using a surge protector to help protect your equipment from sudden power surges that could cause damage.
Power Cycle Your Equipment
  • Unplug your Wireless Router from the wall outlet for 15-20 seconds and plug it back in.
  • Note: Do not hold in the manual reset button to perform this action.
Power Cycle Your Smart Device
  • If possible, unplug your smart device from the wall outlet for 15-20 seconds and plug it back in. On a device such as a tv, simply pressing the power button on the remote does not power cycle the device.
  • If using a smartphone, you may perform a reboot.
  • Note: If you are experiencing excessive buffering, power cycling the device will often resolve the issue.
  • After trouble-shooting your service, you can call our Tech-Support line at (888) 298-2149; they will verify that you have gone through the troubleshooting steps and then try to help you as much as they can. If further assistance is needed, they will escalate a trouble ticket to our LigTel crew, and we’ll get the problem solved for you as soon as possible.

If you ever have any questions or concerns about your LigTel services, call (260) 894-7161.

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HOW-TO VIDEOS

Videos are soon to come!

VOIP TELEPHONE

CALLING FEATURES

Use *69 to automatically redial the last number that called you.

Dial *67 before making a call to prevent your phone number from being displayed to the recipient.

Block incoming calls from anonymous numbers by dialing *77. Dial *87 to allow anonymous calls again.

Activate Do Not Disturb with *78 to stop all incoming calls temporarily. Deactivate it by dialing *79 to resume receiving calls.

Forward calls to another number when your line is busy by dialing *90, followed by the destination number. Disable this feature with *91.

Forward calls to another number when you don’t answer by dialing *92, followed by the destination number. Disable with *93.

Forward all incoming calls to another number by dialing *72, followed by the destination number. Disable this feature with *73.

Call your phone # from a different phone, when greeting starts, press *, then enter pin code

PDF OF INSTRUCTIONS

INSTRUCCIONES EN PDF

TELEPHONE (NOT VOIP)

No Dial Tone
  1. If your telephone does not have dial tone when you pick up the handset, check other phones in the house, and make sure they are turned off (for cordless phones) or seated securely on the cradle.
  2. Try another phone, if you have one, to see if you get dial tone on that phone.
  3. Plug the phone into a different phone jack in the house to see if you get dial tone.
  4. If all these steps fail to solve the problem, please contact our service representatives directly at 894-7161 and let them know so a trouble ticket can be entered and a tech dispatched.

Our service representatives are in the office from 8:00 am – 4:30 pm Monday through Friday. If you’re experiencing issues on a weekend, or after hours, you may contact our 24/7 Tech Support Staff at 888-298-2149 for help.

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EMAIL

We recommend using our online mail interface.

Email Client Settings (for use with Outlook, Thunderbird, Live Mail, MacMail)

Incoming Server (IMAP) Settings:

  • Server: mail.ligtel.com
  • SSL: Required
  • Port: 993
  • Username: entire email address (including @ligtel.com)
  • Password: LigTel email password (if you don’t know it contact us)

Outgoing Server (SMTP) Settings:

  • Server: smtp.ligtel.com
  • SSL: Required
  • Port: 465
  • Requires Username & Password Authentication (Use same as Incoming Server)
Additional steps to try:
  • If you can still get to other webpages, make sure you have the correct username and password entered.
  • If you use a client (Outlook, Apple Mail, Live Mail, Thunderbird), try logging in to the online interface.
  • If you cannot log in to the online interface, check your username and password by calling our office.
  • If you cannot view other webpages, there is a browser or connection problem to be dealt with.
  • Try disabling any firewall or anti-virus protection software on your computer.
  • Try re-starting your computer if the above options do not solve the problem.
  • If nothing helps, contact Tech Support at 1-888-298-2149

Zimbra Information

Webmail Service Frequently Asked Questions

Please note that this webmail interface displays a navigation bar across the top, which allows you to select the module you wish to work within (Mail, Contacts, Calendar, etc). For your convenience, it opens in email mode, with the Mail tab selected. From here you can compose an email by clicking on New Message. If you click on the down arrow next to New Message, it will drop-down a list of options. From here you can choose to jump to other tasks such as Contact (to create a new Contact in the window that appears)

You are looking at your webmail in ‘Conversation View’ and it is the default setting. To display each message individually, simply click the View button (on the top right) and click by message.

  • Click on Preferences (located in the top navigation bar).
  • Select Signatures from the column on the left.
  • Select New Signature.
  • You can change the font or add symbols with the navigation bar.

The briefcase is used for storing documents and pictures.

  • From the main screen, click on Contacts.
  • Look directly below, click New Contact.
  • Complete the appropriate fields.
  • Once you are done, click Save in the upper left.

Preferences is where a lot of the administration functions are located. For example, you could use the Preferences function if you want to import or export your contacts or calendar, set up filters, or create an ‘away’ message.

Zimlets are add-on applications that enhance the functionality of your webmail program.

Tags are a personal classification system for webmail messages, contacts, tasks and appointments. You can tag as many messages as you want, and you can apply multiple tags to the same message and contacts.

Compose a message. Then click on the word Attach (under Subject) or click the small triangle symbol next to the word Attach to locate the attachment.

Compose a message. Then click on the word Attach (under Subject) or click the small triangle symbol next to the word Attach to locate the attachment.

If you composed a message but didn’t save it as a draft, it will auto-save and link to your navigation bar. Simply click the title or click the x symbol to delete it.

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HOW-TO VIDEOS

Videos are soon to come!

COMMAND IQ

Command IQ is a user-friendly mobile app available for download on the Apple App Store and Google Play Store. It’s designed to give you complete control over your Wi-Fi experience right from your phone or tablet.

CHECK IT OUT
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WEB HOSTING

How do I access my CPanel for my Webhosting Account?

Your CPanel can be accessed by opening yourwebdomain.com/cpanel in your favorite browser.

Example: cottagecharm.com/cpanel or oakwoodworks.com/cpanel

You will need the Username and Password for your hosting account. If you do not have the username and password for your hosting account, please contact our office at (260) 894-7161, or you can stop in to see us at 414 South Cavin Street, Ligonier.

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SMARTHUB ACCOUNT

Customers love using SmartHub! It simplifies paying your LigTel bill, especially with the convenience of auto-pay. With SmartHub, you can manage your account information and easily send us a message if you have any questions or concerns. It’s your one-stop shop! Download the app on your smartphone for even easier access to your account.

Download the smarthub app
PDF INSTRUCTIONS
cREATE A SMARTHUB ACCOUNT
PDF INSTRUCTIONS

If you ever have any questions or concerns regarding SmartHub, please call us at (260) 894-7161.

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HOW-TO VIDEOS

APP

HOW TO:

Download the SmartHub App

WEBSITE

HOW TO:

Pay Your LigTel Bill on SmartHub

VIEW MORE VIDEOS ON YOUTUBE

Learn About Our Fiber Optic Build-Out Process

From conducting a site survey to completing installation, our fiber optic process ensures you receive the best internet service possible.

VIEW THE FIBER BUILD OUT PROCESS

LigTel is on the move!

We here at LigTel know how important internet is for your family or business. To help you get connected, we are expanding our fiber network all across the area. Check out this frequently updated map to see if we are in your area!

VIEW MAP
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