Tech Tip # 11 What is Managed Wi-Fi?
Tip # 11
TECH TIP TUESDAYS!
Every Tuesday, we’re breaking down quick, helpful info about all things tech—because let’s face it, the internet isn’t always easy to understand.
Today’s tech tip:
Managed wi-fi: More Than “Just Internet”
Let’s go! 👇
More than “just internet”
What you really get with LigTel’s Managed Wi-Fi
BY OLIVIA WELLS, LIGTEL MARKETER
Before I had LigTel, my internet routine looked like this:
If the Wi-Fi went down, I’d reboot the router.
If that didn’t work, I’d unplug everything and try again.
If that still didn’t work, I’d call my provider… and sit on hold for 30 minutes, just to be told to do the same things I already tried.
I had no app. No way to see what was going on. No clue which devices were connected or why things were slow. It was basically plug it in and hope for the best.
And honestly? That’s how a lot of people still experience Wi-Fi.
Wi-Fi is more complicated than it used to be. We have more devices, more streaming, more working from home — and more things depending on a solid connection. When Wi-Fi isn’t optimized, it often causes more headaches than benefits. Dead zones, congestion, and constant troubleshooting happen when everything isn’t working together.
That’s where LigTel’s Managed Wi-Fi comes in.
With Managed Wi-Fi, you’re not just getting internet access. You’re getting a setup that’s designed to work together, plus support when something doesn’t feel right. The router is included, and the equipment is chosen to keep up with your internet plan. If a piece of equipment ever fails, you’re not stuck replacing it on your own — we replace it.
When something’s acting off, we can help troubleshoot faster because we have tools that show us network health — things like signal and connection status — across the network as a whole.
A lot of people ask what the actual difference is between Managed Wi-Fi and the Wi-Fi they’re used to. Here’s a quick side-by-side to make it easier to see.
Managed Wi-Fi vs. Traditional Wi-Fi (Home & Business)
FEATURE | MANAGED WI-FI | TRADITIONAL / DIY WI-FI |
Setup | Installed and supported by LigTel | You set it up yourself (or hire help) |
Equipment | LigTel provided, tested to work together | Purchased separately; may not play nicely |
Monitoring | Network health is monitored proactively | No monitoring unless something breaks |
Troubleshooting | Faster help because issues can be seen remotely | Trial-and-error: reboot, unplug, hope |
Downtime | Issues can often be caught or resolved sooner | Problems usually fixed after they’re noticed |
Coverage | Easily expanded with extenders that work together | Extenders may be mismatched or inconsistent |
Security | ProtectIQ: Built-in protection for connected devices | Depends on router settings (often unused) |
User Control | CommandIQ: App-based control (devices, passwords, access) | Limited or confusing controls |
Scalability | Grows with your home or business needs | Requires buying and configuring new gear |
Support | Ongoing support from real people | Support varies by manufacturer/provider |
Costs | Predictable monthly service | Upfront hardware + replacement costs over time |
The biggest difference isn’t speed — it’s support, visibility, and control.
Quick note, because people ask: this helps us support your connection. It doesn’t show what you do online.
Behind the scenes, Managed Wi-Fi doesn’t manage itself — real people do. Our Network Operations team keeps an eye on the network overall and helps troubleshoot when something doesn’t seem right. It’s the difference between “call and wait” internet and internet that’s actually supported.
Meet the Network Operations Team
LigTel’s Chief technology officer
Joshua Wentworth
LigTel’s Network engineer
Herald Boesenberg
LigTel’s Network engineer
Adam Hartege
LigTel’s Network Technician
CC Calkins
Even better, you still get control on your end.
With CommandIQ, you get a simple “remote control” for your home Wi-Fi right on your phone. You can reboot your Wi-Fi without crawling behind furniture, see what’s connected, change your Wi-Fi name or password, set up guest Wi-Fi, and pause devices when needed. What used to feel confusing suddenly feels manageable.
There are also a few extras that make life easier. ProtectIQ is included and helps protect the devices on your Wi-Fi from known online threats. For larger homes or tricky layouts, extenders help expand coverage while still working as one system you can manage in the app. We even offer outdoor extenders for patios, garages, and outdoor hangout spaces. And for families or households that want more control, ExperienceIQ adds tools like schedules, device profiles, and the ability to prioritize important connections — including medical devices that rely on the internet.
At the end of the day, Managed Wi-Fi isn’t about more tech — it’s about fewer headaches.
You can still plug it in and let it run. Or you can take it a step further and manage your home network in a way that fits your life.
Internet is complicated.
That’s why we help manage it with you — and give you the tools to manage it on your end, too.
DOWNLOAD THE COMMAND IQ APP
WANT TO LEARN MORE?
Check out our CommandIQ videos!