Services

Fiber Support

Troubleshooting Fiber Internet

If you are ever having a problem getting connected to your internet service, please check the following before calling:

Check your connections:

  • Verify that the Ethernet cable is plugged into the Switch on one end and then the other to your PC or Wireless Router.
    Note: A surge protector is highly suggested to protect your equipment from sudden power surges that could cause damage.
    Note: A wireless router is only used if your computer(s) have a wireless card or if you have multiple computers using the same internet service; computers are connected to a router either through individual wireless cards or through Ethernet cables.

Power cycle your Switch:

  • Unplug the power adapter from the Switch for 15-20 seconds and plug it back in.
    Note: If you do not use a wireless router, skip the next steps.

Power cycle your router:

  • Unplug the power adapter from your Wireless Router for 15-20 seconds and plug it back in.

Bypass your router:

  • Plug the Ethernet cable directly into your computer from the Switch; don't use the router.
    Note: If your service works after doing this, something is wrong with your router or your wireless internet card.

After trouble-shooting your service, you can call our Tech-Support line at 1-888-298-2149; they will ask you if you have gone through the trouble shooting steps and then try to help you as much as they can. If further assistance is needed they will escalate a trouble ticket to our LigTel crew and we will get the problem solved for you as soon as possible.

If you ever have any questions or concerns about your LigTel services, call 1-800-714-6353.

DSL Support

Troubleshooting DSL Internet

If you are ever having a problem getting connected to your DSL Internet service, please check the following before calling:

Check your connections:

  • Verify that the Ethernet cable is plugged into the DSL Modem (PORT 1) on one end and then the other to your PC or Wireless Router.
    Note: A wireless router is only used if your computer(s) have a wireless card or if you have multiple computers using the same internet service; computers are connected to a router either through individual wireless cards or through Ethernet cables.
  • NEVER re-set your Modem! If you have, a technician will have to be called to your home.
    Note: If you do not use a wireless router, skip the next step.

Power cycle your Wireless Router:

  • Unplug the power adapter from the outlet/surge protector for 15-20 seconds and plug it back in.
    Note: If you do not use a wireless router, skip the next step.

Bypass your router:

  • Plug the Ethernet cable directly into your computer
    Note: If your service works after doing this, something is wrong with your router or your wireless internet card.

After trouble-shooting your service, you can call our Tech-Support line at 1-888-298-2149; they will ask you if you have gone through the trouble shooting steps and then try to help you as much as they can. If further assistance is needed they will escalate a trouble ticket to our LigTel crew and we will get the problem solved for you as soon as possible.

If you ever have any questions or concerns about your LigTel services, call 1-800-714-6353.

Wireless Support

Troubleshooting High-speed Wireless Internet

If you are ever having a problem getting connected to your internet service, please check the following before calling:

Check your connections:

  • Make sure that the power adapter is properly plugged into an outlet/surge protector.
    Note: A surge protector is highly suggested to protect your equipment from sudden power surges that could cause damage.
  • Check that the Ethernet cable is plugged into the power adapter and then from the power adapter to your router or your PC.
    Note: A wireless router is only used if your computer(s) have a wireless card or if you have multiple computers using the same internet service; computers are connected to a router either through individual wireless cards or through Ethernet cables.

Power cycle your Radio:

  • Unplug the power adapter from the outlet/surge protector for 15-20 seconds and plug it back in.
    Note: If you do not use a wireless router, skip the next step.

Bypass your router:

  • Unplug the Ethernet cable from your router and plug it directly to into your laptop or CPU
    Note: If your service works after doing this, something is wrong with your router or your wireless internet card.

Other Causes for Problems:

  • Storms are likely to cause connections to be slightly interrupted.
  • Lightening and power outages at towers happen on occasion, but we make it a priority to get the problem solved as soon as possible.

After trouble-shooting your service, you can call our Tech-Support line at 1-888-298-2149; they will ask you if you have gone through the trouble shooting steps and then try to help you as much as they can. If further assistance is needed they will escalate a trouble ticket to our LigTel crew and we will get the problem solved for you as soon as possible.

If you ever have any questions or concerns about your LigTel services, call 1-800-714-6353.

We value you as our customer and your safety is very important to us, therefore we ask that you DO NOT try anything with our radio outside.

E-Mail Support

Troubleshooting LigTel Email

We recommend you use the online mail interface. You can reach that from: http://apps.ligtel.com

Email Client Settings (for use with Outlook, Thumderbird, Live Mail, MacMail)

Incoming Server (IMAP) Settings:
Server: mail.ligtel.com
SSL: Required
Port: 993
Username: entire email address (including @ligtel.com)
Password: LigTel email password (if you don't know it contact us)

Outgoing Server (SMTP) Settings:
Server: smtp.ligtel.com
SSL: Required
Port: 465
Requires Username & Password Authentication (Use same as Incoming Server)

Other steps to try

  • If you can still get to other webpages, make sure you have the correct username and password entered.
  • If you use a client (outlook, Apple Mail, Live Mail, Thunderbird) try logging in to the online interface at http://apps.ligtel.com
  • If you cannot log in to online interface, check your username and password by calling our office
  • If you cannot view other webpages, there is a browser or connection problem to be dealt with.
  • Try disabling any firewall or anti-virus protection software on your computer.
  • Try re-starting your computer if the above options do not solve the problem.

If nothing helps, contact Tech Support at 1-888-298-2149

 

Zimbra Information

Webmail Service Frequently Asked Questions

I just opened my webmail for the first time. How do I orient myself to this new interface?
Please note that this webmail interface displays a navigation bar across the top, which allows you to select the module you wish to work within (Mail, Contacts, Calendar, etc). For your convenience, it opens in email mode, with the Mail tab selected. From here you can compose an email by clicking on the words New Message. If you click on the down arrow next to New Message, it will drop-down a list of options. From here you can choose to jump to other tasks such as Contact (to create a new Contact in the window that appears).

What is the largest size file I can send via webmail?
25MB

Why is my webmail grouped together by a sender?
You are looking at your webmail in 'Conversation View' and it is the default setting.
To display each message individually, simply click the View button (on the top right) and click by message.

How do I create a signature block?
Click on Preferences (located in the top navigation bar).
Select Signatures from the column on the left.
Select New Signature.
You can change the font or add symbols with the navigation bar.

What is the briefcase for?
The briefcase is used for storing documents and pictures.      

How do I add a contact?
From the main screen, click on Contacts.
Look directly below, click New Contact.
Complete the appropriate fields.
Once you are done, click Save in the upper left.

What is the Preferences function for on the navigation bar?
Preferences is where a lot of the administration functions are located. For example, you would use the Preferences function if you want to import or export your contacts or calendar, set up filters, or create an 'away' message.

What is a Zimlet?
Zimlets are add-on applications that enhance the functionality of your webmail program.

What are tags?
Tags are a personal classification system for webmail messages, contacts, tasks and appointments. You can tag as many messages as you want and you can apply multiple tags to the same message and contacts.

How do I send an attachment?
Compose a message. Then click on the word Attach (under Subject) or click the small triangle symbol next to the word Attach to locate the attachment.

Where did my draft go?
If you composed a message but didn't save it as a draft, it will auto-save and link to your navigation bar. Simply click the title (in the below example it's listed as "test") or click the x symbol to delete it.

For more detailed information please checkout the Zimbra User Help

Webhosting Support

How do I access my CPanel for my Webhosting Account?

Your CPanel can be accessed by opening YOURWEBDOMAIN.COM/cpanel in your favorite browser.  You will need the Username and Password for your hosting account. If you do not have the username and password for your hosting account, please contact our office at (260) 894-7200 or (800) 714-6353, or you can stop in to see us at 414 South Cavin Street, Ligonier.

Troubleshooting your Telephone Service

No Dial Tone

  • If your telephone does not have dial tone when you pick up the handset, check other phones in the house, and make sure they are turned off (for cordless phones) or securely on the cradle.
  • Try another phone, if you have one, to see if you get dial tone on that phone.
  • Plug the phone into a different phone jack in the house to see if you get dial tone.

If all these steps fail to solve the problem, please contact our service representatives directly at 894-7161 and let them know so a trouble ticket can be entered and a tech dispatched.

Our service representatives are in the office from 8:00 am -4:30 pm Monday through Friday, therefore if you are experiencing issues on a weekend, or after hours, you may contact the Television & Telephone 24/7 trouble line at 894-4104 and someone will help you.

Troubleshooting DSL Internet

If you are ever having a problem getting connected to your DSL Internet service, please check the following before calling:

Check your connections:

  • Verify that the Ethernet cable is plugged into the DSL Modem (PORT 1) on one end and then the other to your PC or Wireless Router.
    Note: A wireless router is only used if your computer(s) have a wireless card or if you have multiple computers using the same internet service; computers are connected to a router either through individual wireless cards or through Ethernet cables.
  • NEVER re-set your Modem! If you have, a technician will have to be called to your home.
    Note: If you do not use a wireless router, skip the next step.

Power cycle your Wireless Router:

  • Unplug the power adapter from the outlet/surge protector for 15-20 seconds and plug it back in.
    Note: If you do not use a wireless router, skip the next step.

Bypass your router:

  • Plug the Ethernet cable directly into your computer
    Note: If your service works after doing this, something is wrong with your router or your wireless internet card.

After trouble-shooting your service, you can call our Tech-Support line at 1-888-298-2149; they will ask you if you have gone through the trouble shooting steps and then try to help you as much as they can. If further assistance is needed they will escalate a trouble ticket to our LigTel crew and we will get the problem solved for you as soon as possible.

If you ever have any questions or concerns about your LigTel services, call 1-800-714-6353.

Troubleshooting your Television Service

After a Power Outage

If your television service is not working after a power outage, you simply need to troubleshoot by re-setting your service; do this by unplugging both your set top box (STB) and either your Switch or Modem (depends on your installation, it will be what your STB is plugged into) and leave unplugged for approximately 30 seconds, then plug back in. Each item will be reset and your STB will reboot on your TV.

Screen Freeze

If your television has a freeze screen for more than 30 seconds and you cannot change the channel, you will need to troubleshoot by re-setting your service; do this by unplugging both your set top box (STB) and either your Switch or Modem (depends on your installation, it will be what your STB is plugged into) and leave unplugged for approximately 30 seconds, then plug back in. Each item will then be re-set and your STB will reboot on your TV. After the STB powers back up your freeze screen should be gone.

Channel Outage

If you happen to come upon a channel that has a blank screen, troubleshoot by re-setting your service; do this by unplugging both your set top box (STB) and either your Switch or Modem (depends on your installation, it will be what your STB is plugged into) and leave unplugged for approximately 30 seconds, then plug back in. Each item will then be re-set and your STB will reboot on your TV. After your set top box powers up again your channel should streaming.

If the channel is still blank, please contact our service representatives directly at 894-7161 and let them know what channel it is so our head-end can troubleshoot the problem and get the channel working again.

Our service representatives are in the office from 8:00 am -4:30 pm Monday through Friday, therefore if you are experiencing issues on a weekend, or after hours, you may contact the Television & Telephone 24/7 trouble line at 894-4104 and someone will help you.

Troubleshooting LigTel Email

We recommend you use the online mail interface. You can reach that from: http://apps.ligtel.com

Email Client Settings (for use with Outlook, Thumderbird, Live Mail, MacMail)

Incoming Server (IMAP) Settings:
Server: mail.ligtel.com
SSL: Required
Port: 993
Username: entire email address (including @ligtel.com)
Password: LigTel email password (if you don't know it contact us)

Outgoing Server (SMTP) Settings:
Server: smtp.ligtel.com
SSL: Required
Port: 465
Requires Username & Password Authentication (Use same as Incoming Server)

Other steps to try

  • If you can still get to other webpages, make sure you have the correct username and password entered.
  • If you use a client (outlook, Apple Mail, Live Mail, Thunderbird) try logging in to the online interface at http://apps.ligtel.com
  • If you cannot log in to online interface, check your username and password by calling our office
  • If you cannot view other webpages, there is a browser or connection problem to be dealt with.
  • Try disabling any firewall or anti-virus protection software on your computer.
  • Try re-starting your computer if the above options do not solve the problem.

If nothing helps, contact Tech Support at 1-888-298-2149

Zimbra Information

Webmail Service Frequently Asked Questions

I just opened my webmail for the first time. How do I orient myself to this new interface?
Please note that this webmail interface displays a navigation bar across the top, which allows you to select the module you wish to work within (Mail, Contacts, Calendar, etc). For your convenience, it opens in email mode, with the Mail tab selected. From here you can compose an email by clicking on the words New Message. If you click on the down arrow next to New Message, it will drop-down a list of options. From here you can choose to jump to other tasks such as Contact (to create a new Contact in the window that appears).

What is the largest size file I can send via webmail?
25MB

Why is my webmail grouped together by a sender?
You are looking at your webmail in 'Conversation View' and it is the default setting.
To display each message individually, simply click the View button (on the top right) and click by message.

How do I create a signature block?
Click on Preferences (located in the top navigation bar).
Select Signatures from the column on the left.
Select New Signature.
You can change the font or add symbols with the navigation bar.

What is the briefcase for?
The briefcase is used for storing documents and pictures.      

How do I add a contact?
From the main screen, click on Contacts.
Look directly below, click New Contact.
Complete the appropriate fields.
Once you are done, click Save in the upper left.

What is the Preferences function for on the navigation bar?
Preferences is where a lot of the administration functions are located. For example, you would use the Preferences function if you want to import or export your contacts or calendar, set up filters, or create an 'away' message.

What is a Zimlet?
Zimlets are add-on applications that enhance the functionality of your webmail program.

What are tags?
Tags are a personal classification system for webmail messages, contacts, tasks and appointments. You can tag as many messages as you want and you can apply multiple tags to the same message and contacts.

How do I send an attachment?
Compose a message. Then click on the word Attach (under Subject) or click the small triangle symbol next to the word Attach to locate the attachment.

Where did my draft go?
If you composed a message but didn't save it as a draft, it will auto-save and link to your navigation bar. Simply click the title (in the below example it's listed as "test") or click the x symbol to delete it.

For more detailed information please checkout the Zimbra User Help